FAQ

Are Hoverboards from The Personal Mobility Scooter (PMS) safe?

Yes, when used with extreme caution and adult-supervision and when always wearing protective gear (sold separately), The Personal Mobility Scooter (PMS) proudly delivers the highest quality hoverboard products that are safe and always fun to ride for all ages!

Is The Personal Mobility Scooter (PMS)  a U.S based company?

Yes! The Personal Mobility Scooter (PMS) is a U.S based company. All The Personal Mobility Scooter (PMS) hoverboards are shipped from our warehouses in either California, Texas or New York.

What is your return policy?

The Personal Mobility Scooter (PMS) guarantees satisfaction on all our hover-boards and products. If for some reason you are not 100% satisfied and need to return a The Personal Mobility Scooter (PMS) hover-board, The Personal Mobility Scooter (PMS) The Personal Mobility Scooter (PMS) has a 21 day return policy starting from the date of delivery.

Is there free shipping?

Yes! We are happy to offer all our global customers FREE ground shipping on every order placed within the Continental USA. Please allow 48-72 hours of processing. most orders ship and arrive within 7 business days.

Who should I contact if I need to speak to a Personal Mobility Scooter (PMS) hover-board Customer Service Representative?

The Personal Mobility Scooter (PMS) welcomes your questions or comments. If you need to contact a The Personal Mobility Scooter (PMS) customer service representative, please contact us directly via telephone at (323) 539-4454 or email us at info@thepersonalmobilityscooter.com we’ll be happy to help assist you.

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